This experience was very frustrating. There are a mixture of customer service, billing, and procedural shortcomings that resulted in my one star review. My 11 year old was referred here from Cibolo Pediatric Dentistry for tooth extraction. We have duel insurances and the extraction cost was ($1,400). Our expectation was to have the primary insurance billed first, followed by the secondary billing. This would mean we pay $112, I paid $500 and was told they would bill the secondary later and receive a refund within 90 days, first off this is stupid. I called other oral surgeons in San Antonio who also confirmed this. Other locations do as Cibolo Pediatric does which is bill the primary and secondary and you pay the remainder. PLEASE ENSURE YOUR BILLING DEPARTMENT BILLS THE SECONDARY INSURANCE RIGHT!!
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